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How People with Disabilities Use Digital Technology.

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Elias - retiree with low vision, hand
tremor, and mild short-term memory loss.

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Hello! I’m Elias.

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I’m a retired architect.

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Life moves slower now that I’m retired,

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and I think my body does too [laughs]!

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I see less

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and hear less than in my younger days.

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Also, my hands shake a little.

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My children live far away,
so we see each other online instead.

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We also write to each other
and send pictures.

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It’s so much easier and quicker
than going to the post office

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every time

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[chuckles].

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My trouble is all this small text!
Why do they write so small?

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I know how to make the text size bigger
but it doesn’t work with all websites.

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Sometimes everything seems to break down
– the text

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overlaps or goes somewhere else
or disappears completely.

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Or, I have to scroll sideways to read –
I don’t have the time and energy for that.

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It’s the same with apps.
I made the text bigger on my mobile phone.

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I can’t see without doing that
on such a small screen.

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Most apps work
well but not the banking app.

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The text on that app is still small,

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and I need to use it
to log into my bank account.

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I already called them

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several times about this
but nothing happens.

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It’s not only reading, though.

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When the text is small,
all the buttons and links are also small.

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Sometimes tiny. Especially on forms,

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where you have to click and select
all these things -

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it’s hard with my hands,

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they don’t behave like they used to.

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Our grocery store
now has an online shop, which is fantastic

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because I don’t have to carry
all the shopping any more.

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The text is big
and it has big links and buttons.

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It just seems clearer
and easier to find things – 

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everything is where it should be on
every page.

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Usually,
I have trouble remembering things,

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like the telephone number,
address, and credit card details.

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This store remembers from before,
so I only need to select the right address

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in the text field
rather than needing to type it each time.

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I wish all websites could be that easy.

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You can help make technology
accessible to me.

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Accessibility: It's about people.

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For more information from the Web Accessibility Initiative

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on how people with Disabilities use Digital Technology

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visit w3.org/WAI/people